FAQ

Troubleshooting Q&A for Online Course Access

I can't find my course email. What should I do?

Answers:

• Check Your Spam/Junk Folder: Course emails may sometimes be filtered into your spam or junk folder. Check these folders in your email.
• Search Your Inbox: Use the search function in your email and type keywords related to Dental Practice Resources or the course name (OSHA or HIPAA)
• Still Can't Find It? If you're unable to locate the email, contact our support team at info@dentalpracticeresources.com with your full name and course details. We can resend the necessary information.

I forgot my password. How can I reset it?

Answers:

• Go to the login page
• Click on Forgot your password? link below the login fields.
• Enter your registered email address and click "Reset password."
• Check your email - for a password reset link. If you don't see it, check your spam/junk folder.

Follow the instructions in the email to set a new password.

How do I download my attendance verification certificate again?

Answers:

• Log in to your account
• Navigate to the "Completed Courses or Certificates" - section under your profile.
• Select the course - which you need the certificate.
• Look for the "Certificate" button” and click on it.
• Download or print your certificate as needed.
• (If you need assistance, please email us and we’d be happy to email you a copy info@dentalpracticeresources.com

How can I access course resources for future reference?

Answer:

• Log in to your account
• Go to the specific course you've completed.
• Access the "Course Resources" or "Materials" section. Here, you can find and download documents, presentations, videos, and other resources for future reference.

I'm having trouble accessing course content. What should I do?

Please access your course before your desired training dates to ensure a smooth experience without interruptions. Upon receiving the email with your course links, please log in, note your username and password, and verify that you can view the content without any issues.

Answer:

• Check Your Internet Connection: Make sure you have a stable internet connection.
• Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Clear your browser's cache and cookies and try again.
• Try a Different Browser: Use a different browser (e.g., Chrome, Firefox, Safari) to see if the issue persists.
• Update Your Browser: Ensure your browser is updated to the latest version.
• Contact Support - If the problem continues, contact our support team at info@dentalpracticeresources.com with details of the issue, including any error messages.

How do I update my personal information (email, name, etc.) in the system?

Answer:

• Log in to your account
• Click on your profile icon or name at the top right corner.
• Select "Profile or "My Information."
• Edit your personal information as needed.
• Save the changes to update your details.

What should I do if a video or interactive element is not loading?

Answer:

• Check Your Internet Speed: A slow internet connection may affect video playback.
• Disable Browser Extensions: Some browser extensions may interfere with content loading. Try disabling them.
• Use a Different Device: If possible, try accessing the content from another device.
• Contact Support: If the issue persists, report it to info@dentalpracticeresources.com with specific details, including the course and module name.

For any issues not covered here or for additional assistance, please don't hesitate to reach out to our support team. We're here to help ensure a smooth and effective learning experience! info@dentalpracticeresources.com