Troubleshooting Q&A for Online Course Access

After placing an order, the order confirmation, team registration form, and course-access information will arrive in separate emails. 

Order and Registration Process

What happens after I place my order?

1. Order confirmation: The purchaser receives an email confirming that the order was received.
2. Team registration: A separate email with the subject line “Complete Your Team Training Registration” is sent to the purchaser’s email address. Select Register Your Team to open the secure registration form associated with your Order #.
3. Learner registration: The purchaser or designated practice coordinator enters the name, unique email address, title or role, and course assignments for each learner.
4. Registration confirmation: After the form is submitted successfully, a confirmation message will appear. Please allow up to one hour for learner accounts and course assignments to be processed.
5. Account setup and course access: Each registered learner receives a separate email with the subject line “Dental Practice Resources – Complete Your Account.” This email confirms that the learner’s online training is ready and includes a secure Create Your Password button. The password-creation link is valid for 48 hours

*The password-creation link is valid for 48 hours. After creating a password, the learner will be taken to the Dental Practice Resources Training Portal, where they can sign in and access their assigned courses.

For future visits, learners can sign in through the Dental Practice Resources Training Portal.

Where can I find the team registration form?

Look for a separate email with the subject line “Complete Your Team Training Registration.” Select the Register Your Team button in that email to open the secure registration form associated with your Order #.

If you do not see the email:

• Check your spam, junk, Promotions, and company quarantine folders.
• Search your inbox for “Dental Practice Resources” or “Complete Your Team Training Registration.”
• Confirm that the email address entered when the order was placed is correct.
• Contact support@dentalpracticeresources.com if you still cannot locate it.

Do I need to complete the form if I purchased a course for only one person?

Yes. The registration form must be completed for every order, including orders for a single learner. This tells us who should receive the training.

Who should complete the registration form?

The purchaser or designated practice coordinator should complete the form. It will display the courses and number of learner seats included with the order.

For each learner, enter:

• First and last name
• Unique email address
• Title or role
• Applicable course assignment

Please review every email address carefully before submitting the form. Account and course-access information will be sent to the email address entered for each learner.

Can multiple learners use the same email address?

No. Each learner must have a unique email address and individual training account. Accounts and course-completion records cannot be shared.

Can I register fewer people than the number of seats purchased?

Yes. You may submit the form with fewer learners than the total number of seats available.

To assign the remaining seats later, contact support@dentalpracticeresources.com for assistance.

Can I register more learners than the number of seats purchased?

No. The registration form will not allow course assignments to exceed the number of learner seats included with the order.

Contact support@dentalpracticeresources.com if you need assistance purchasing or adding learner seats.

I entered the wrong learner name or email address. What should I do?

Contact support@dentalpracticeresources.com as soon as possible. Include your Order #, practice name, and the correct learner information.

Please do not submit the registration form again unless instructed to do so.

Account Setup and Course Access

When should the course-access email arrive?

After the registration form is submitted successfully, please allow up to one hour for account setup and course assignments to be processed.

Each learner should then receive an email with the subject line “Dental Practice Resources – Complete Your Account.” The message will confirm that the learner’s online training is ready and provide a secure button for creating a password.

A learner has not received the course-access email. What should we do?

Complete the following steps:

1. Allow up to one hour after the registration form was submitted.
2. Check the learner’s spam, junk, Promotions, and company quarantine folders.
3. Search the inbox for “Dental Practice Resources,” “Your Training Is Ready,” or “Complete Your Account.”
4. Confirm that the learner’s email address was entered correctly.
5. Ask the practice’s IT administrator whether external training emails are being blocked.

If the email is still missing, contact support@dentalpracticeresources.com and provide:

• Order #
• Practice name
• Learner’s full name
• Exact email address entered on the registration form

Please do not submit another registration form or create a duplicate learner account.

What if my “Create Your Password” link has expired?

The secure Create Your Password link in the “Dental Practice Resources – Complete Your Account” email is valid for 48 hours.

If the link has expired:

1. Click the original expired link.
2. Enter your username or email address when prompted.
3. Select Send to receive a new password-creation email.

Your account and assigned courses do not expire when the link expires. Only the original password-creation link becomes inactive.

If you no longer have the original email, visit the Dental Practice Resources Training Portal, select Forgot your password?, and enter your username or email address.

Check your spam, junk, and Promotions folders if the new email does not appear. For additional assistance, contact support@dentalpracticeresources.com.

I already have a Dental Practice Resources training account. Do I need a new one?

No. Newly purchased training may be added to your existing account. Sign in using your existing username and password.

Do not create a second account. If you cannot remember your password, select Forgot your password? on the training portal.

I forgot my password. How can I reset it?

1. Visit the Dental Practice Resources Training Portal.
2. Select Forgot your password?
3. Enter the username or email address associated with your account.
4. Select Send me instructions.
5. Check your inbox for the password-reset email.

Password-reset links are time-sensitive and should be used promptly. Check your spam or junk folder if the message does not appear.

How do I access my courses later?

Visit the Dental Practice Resources Training Portal and sign in using the email address and password associated with your training account.

Course Troubleshooting and Records

What should I do if a video or course activity will not load?

Try the following steps:

• Confirm that your internet connection is stable.
• Refresh the course page.
• Clear your browser’s cache and cookies.
• Disable browser extensions that may block videos or interactive content.
• Make sure pop-ups are permitted for the training portal.
• Try an updated version of Chrome, Firefox, Safari, or Microsoft Edge.
• Try another device or internet connection.
• If you are using a mobile phone or tablet, check whether your browser is displaying the desktop or mobile version of the page. If the content is not displaying correctly, switch to the other viewing mode and reload the page.
• Rotate your phone or tablet sideways into landscape orientation. Some videos and interactive course activities display better in landscape mode.

If the problem continues, email support@dentalpracticeresources.com and include:

• Course name
• Lesson or module name
• Device and browser being used
• Screenshot of any error message

How can I access course resources later?

Sign in to your training account and reopen the applicable course. Available reference materials and downloadable resources will remain inside the course according to the terms of your purchase or membership.

How do I download my course certificate?

After completing all required course content, assessments, and other required activities:

1. Sign in to your training account.
2. Open the completed course.
3. Locate the certificate or course-completion area.
4. Download or print your certificate.

Learners are responsible for submitting their certificates to the appropriate licensing board, employer, or other organization when required.

Still Need Help?

Email support@dentalpracticeresources.com. Please include your Order #, practice name, learner’s name, and a description or screenshot of the issue.