Return & Refund Policy

Thank you for choosing Dental Practice Resources. We are committed to providing high-quality online training, digital resources, and downloadable materials designed to support dental practices and their teams. Please review our Return & Refund Policy before completing your purchase.

Online Courses & Digital Products

Due to the nature of online courses, digital products, and downloadable content, purchases are generally non-refundable once the purchased course or content has been accessed or downloaded.

Purchases That Have Not Been Accessed or Downloaded

We understand that mistakes can happen. If you contact Dental Practice Resources regarding a purchase and we are able to verify that the purchased online course has not been accessed or that the digital product or downloadable material has not been accessed or downloaded, we will work with you to issue a refund for the eligible purchase.

Refund eligibility is based on our ability to verify through our systems and applicable platforms that the purchased course, product, or content has not been accessed or downloaded.

Purchases That Have Been Accessed or Downloaded

Once an online course has been accessed or a digital product, manual, template, form, policy, or other downloadable resource has been accessed or downloaded, the purchase is considered final and is not eligible for a refund or exchange.

Because digital content cannot be physically returned once accessed or downloaded, we are unable to provide refunds based on non-use after access, change of mind, or a determination that the purchased resource is no longer needed.

We encourage customers to carefully review course and product descriptions before completing a purchase. If you have questions about whether a particular course, product, or resource is appropriate for your practice, please contact us before purchasing.

Technical Issues or Incorrect Products

If you experience a technical issue that prevents you from accessing or using a purchased course or digital product as intended, or if you receive access to a product different from the one you purchased, please contact Dental Practice Resources within 30 days of purchase.

We will make reasonable efforts to resolve the issue. Depending on the circumstances, this may include correcting access, providing the correct product or course, replacing a defective file, or otherwise resolving the technical problem.

A technical issue that can be corrected and does not prevent access to the purchased product or course does not automatically qualify the purchase for a refund.

How to Request Assistance or a Refund

To request assistance or ask us to review a purchase for refund eligibility, please contact Dental Practice Resources at info@dentalpracticeresources.com and provide:

• Your name and/or practice name

• Your order number

• The course, product, or resource involved

• A brief description of the issue or reason for the request

• Any relevant error messages or information that may help us resolve the issue

We may request additional information when necessary to locate the purchase, verify access or download activity, or resolve a technical issue.

Refund Processing

If a purchase is determined to be eligible for a refund, the refund will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

Questions

We want customers to understand what they are purchasing and have access to the resources they ordered. If you have questions about a course, digital product, or this Return & Refund Policy, please contact Dental Practice Resources before completing your purchase.

Nothing in this policy limits any rights or remedies available to you that cannot be waived or restricted under applicable law.

Thank you for choosing Dental Practice Resources.

Dental Practice Resources, LLC